Customer Service

• Satisfactions Guaranteed/Returns Exchanges Page
• Ordering Information Page
• Frequently Asked Questions Page
• Shipping Policies Page
• Privacy Policy Page
• Contact Us Page
  

Frequently Asked Questions

• What are your customer service hours?
• How do I check the status of my order?
• Can I order from outside the United States?
• When will my order ship?
• How can I tell the website is secure?
• What should I do if I forget my password?
• What should I do if I have trouble with the website, such as unable to login or add to cart?

What are your customer service hours?

10:00 am - 5:00 pm cst, Monday through Friday, except holidays.

How do I check the status of my order?

Go to Order Tracking on this site. Alternatively, you can send an email inquiry to cs1@adoremusbooks.com or you can call our Customer Service Center at 1-888-392-1973

Can I order from outside the United States?

Yes we do accept International orders. Please email us at cs1@adoremusbooks.com or call our customer service center at 1-888-392-1973 for shipping rates and information.

When will my order ship?

See our shipping policy.

How can I tell the website is secure?
When you login or when you are in the Checkout process, our web site goes into a secure mode. You can tell this by taking note of the URL in your browser's address box. When you go to the login screen, or into the Checkout process, you will see the URL change from the usual http:// to https://. This is your confirmation that your communication with our web site at that time will be protected by Secure Socket Layer (SSL) 128 bit encryption. In addition, the Adoremus Books website is regularly validated for compliance with the most strict requirements defined by the US Government, and the payment card industry. You may click on the "HackerSafe" logo in the shopping cart for more information.

What should I do if I forget my password?
You should call Adoremus Books Customer Service at 1-888-392-1973. Have your login name, or the email address on file with our site handy. We will provide you a new password, which you can change immediately upon login.

What should I do if I have trouble with the website, such as unable to login or add to cart?
You may call Adoremus Books Customer Service at 1-888-392-1973. Alternatively, you may alert us via email at cs1@adoremusbooks.com.

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